Terms & Conditions

This page covers the terms and conditions, its essential to protect both you and us in the event that something untoward happens. We of course never expect to enforce any of the clauses listed below. Your statutory rights are in no way affected by these terms and conditions. By confirming your order you accept the following Terms and Conditions:

  1. Our prices are subject to change, promotional terms only apply in the period stated for that promotion.
  2. Whilst Wood Briquettes Direct will try to ensure that prices on the website are accurate, we will not be held responsible for errors that may occur.
  3. Wood Briquettes Direct will not accept any liability for any damage, loss or injury arising from the use of goods purchased from this site
  4. Wood Briquettes Direct cannot guarantee that the appearance and or colours of the natural products offered for sale will exactly reproduce the appearance and or colours of the physical products themselves, as with any natural product no two are ever the same.
  5. All products delivered or collected shall be at the customers risk from the time of delivery/collection, after such time Wood Briquettes Direct shall be under no liability for loss or damage or deterioration of the products from whatever cause arising.
  6. Once the order has been made and the delivery vehicle is committed to delivering the customers product, cancellation at this stage may incur a 25% handling fee.
  7. Invoices must be paid within 14 days from date of invoice otherwise a 10% charge will be applied and then must be paid within 7 days to avoid further charges.


  1. Wood Briquettes Direct will make every effort to deliver products on the agreed date, in the event that we need to alter a delivery date we will contact the customer immediately.
  2. Wood Briquettes Direct will not accept any liability for damages to any property caused during delivery.
  3. If Wood Briquettes Direct cannot gain access to the delivery address then additional costs may be incurred. Large deliveries are made using large vehicles any special requirements in terms of access for large vehicles must be arranged prior to delivery. If in our opinion delivery is not possible, (for access of safety reasons for example) then we reserve the right to cancel the order



  1. The customer has the right to cancel any product or services, but must do so within 2 days before the date of the order being delivered/collected.


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